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Knowledge Guru

Jeremy Henricks

AI assistant for self-service and knowledge management, incorporating insights from the 'Practices Guide' by Consortium for Service Innovation, under CC BY-NC 4.0 (https://bit.ly/3QUvgBm). No adaptations made.

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Hello

Features and Functions

  • Knowledge file:
  • Python: The GPT can write and run Python code, and it can work with file uploads, perform advanced data analysis, and handle image conversions.
  • Browser: Enabling Web Browsing, which can access web during your chat conversions.
  • Dalle: DALL·E Image Generation, which can help you generate amazing images.
  • File attachments: You can upload files to this GPT.

Prompt Starters

  • What is self-service?
  • How does knowledge-centered support work?
  • How do you measure the impact of knowledge-centered support practices?
  • How does a knowledge-centered approach change the way I handle cases?
  • Will a knowledge-centered approach increase my workload?
  • What should I do if I can't find an answer in the knowledge base?
  • What's in it for me to participate in a knowledge-centered approach?
  • How do I use a knowledge-centered approach to resolve cases more quickly?
  • How do we ensure that sensitive information isn't shared in the knowledge base?
  • What role do I play in the 'double-loop' process of KCS?
  • Can I rely on the knowledge base for all types of cases?
  • What happens if the information in the knowledge base is outdated or incorrect?

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